Case Studies

Work that speaks for itself.

A selection of engagements across enterprise, government, and mid-market — covering CMDB implementations, remediations, and HAM Pro deployments.

CMDB RemediationFederal Government

90%+

CI accuracy achieved

12 wks

Delivery timeline

Discovery domains remediated

Rebuilding a broken CMDB for a federal agency

Challenge

A large federal agency had accumulated years of stale CI data, ungoverned discovery, and no ownership model. Incident and change teams had stopped trusting the CMDB entirely.

Approach

We conducted a full health assessment, identified root causes across discovery configuration and reconciliation rules, and rebuilt the data foundation without a full restart. A governance framework was established with defined CI owners and data quality metrics.

Outcome

CI accuracy improved from under 40% to above 90% within 12 weeks. The CMDB is now actively used by change and incident management teams.

HAM Pro ImplementationFinancial Services

100%

Audit pass rate

8,400+

Assets under management

Source of truth replacing 3 spreadsheets

HAM Pro deployment for a national financial services firm

Challenge

Hardware assets were tracked across three disconnected spreadsheets with no lifecycle visibility. The organisation faced an upcoming audit with no confidence in their asset records.

Approach

We implemented ServiceNow HAM Pro aligned to their procurement and disposal workflows, configured asset classes and lifecycle states, and integrated with their existing contract management process. Discovery was tuned to populate asset records automatically.

Outcome

The organisation passed their audit with complete, accurate hardware records. Finance now has real-time visibility into end-of-life assets and contract expiry dates.

CMDB ImplementationState Government

On time

Delivered on schedule

18 mo+

Independent operation

Post-handover remediation calls

Greenfield CMDB for a state government department

Challenge

A state government department was moving to ServiceNow with no existing CMDB. They needed a scoped, practical implementation that their small IT team could maintain without ongoing consultant dependency.

Approach

We scoped the CI classes to what the department actually needed — not a theoretical best practice model. Discovery was configured for their hybrid environment, and we ran a full knowledge transfer program so the internal team could own the platform from day one.

Outcome

The CMDB went live on schedule and within budget. The internal team has operated it independently for over 18 months with no remediation required.

CMDB & HAM IntegrationRetail & Logistics

Real-time

Asset-CI synchronisation

60%

Reduction in duplicate records

Teams now sharing one source of truth

Unifying CMDB and HAM data for a national retailer

Challenge

A national retailer had both CMDB and HAM Pro deployed but the data was drifting — hardware assets and CIs were duplicated, out of sync, and creating confusion across IT operations and finance.

Approach

We audited the integration configuration, identified the reconciliation gaps causing drift, and rebuilt the synchronisation rules between HAM and CMDB. Normalisation rules were updated to prevent future duplication.

Outcome

Asset and CI data is now synchronised in real time. IT operations and finance are working from the same records for the first time.

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